Reference

How istanacasino Handles Your Personal Information

Your account data, wallet details, and transaction history — including activity through DANA, OVO, and GoPay — are handled under a clear privacy framework designed for Indonesia.

Account Data ProtectionDANA, OVO & GoPay PrivacyYour Rights, Clearly StatedData Retention PolicyContact Us Anytime

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply layered security practices across every part of your account — from the moment you log in to the point your withdrawal is confirmed. SSL encryption covers all data in transit, and account access is protected by OTP verification sent to your registered mobile number. We do not retain payment data beyond what is operationally necessary, and you can request a review of your stored information at any time through our support channels.

Cookies and Session Data

We use cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser at any time; disabling them may affect certain account features.

Account Security Layer

Every login triggers an OTP check to your registered number. If we detect an unfamiliar device or location, your account is flagged for additional verification before access is granted.

Data Retention Rules

We keep your account and transaction data for as long as your account is active and for a period after closure as required by our operational obligations. You may request details on specific retention periods via support.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or raise an objection to how your data is being used — all through our support team.

What We Collect and Why It Matters

istanacasino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and payment method identifiers — for example, the registered phone number linked to your DANA, OVO,

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or GoPay wallet. We do not store your full wallet credentials or PIN; those remain within your e-wallet provider's own security environment. Transaction records are retained to meet our operational obligations and to help you track your own account history. We may also collect device and
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session data — such as your browser type and IP address — to detect unusual login activity and protect your account from unauthorised access. Any data shared with third-party service providers is limited to what those providers need to deliver their specific function, such as payment
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processing or fraud screening. We do not sell your personal data. Access to this platform and its data practices is subject to local law and available only where permitted in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a correction, or need to raise a concern about your account information, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, by email at our dedicated privacy address, or through the in-app help channel on mobile. Players in Bekasi and across Indonesia can expect a response in the same session for live chat queries.

Common Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights as an account holder on istanacasino.

We collect your name, contact details, and the phone number or identifier linked to your chosen payment method — DANA, OVO, or GoPay. We do not store your wallet PIN or full credentials.

Your e-wallet reference is used solely to process deposits and withdrawals on your account. It is not shared with third parties for marketing purposes and is not stored beyond operational necessity.

Yes. Contact our support team via live chat or email and submit a data access request. We will confirm what information is held on your account and provide it within a reasonable timeframe.

Reach out through live chat or the in-app help channel. Our team will verify your identity and process correction or deletion requests in line with our data retention obligations.

We share data only with service providers who need it to perform a specific function — such as payment processing or security screening. We do not sell personal data to any third party.

We retain account and transaction records for a period after closure as required by our operational and legal obligations. You can ask our support team for details specific to your account.

How istanacasino Handles Your Personal Information

How We Protect and Manage Your Data

Cookies and Session Data

Account Security Layer

Data Retention Rules

Your Right to Access and Correct

Reach Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does istanacasino collect when I open an account?

02 How is my DANA, OVO, or GoPay information used?

03 Can I request a copy of the data you hold on me?

04 How do I ask istanacasino to correct or delete my personal data?

05 Does istanacasino share my data with other companies?

06 How long does istanacasino keep my account data after I close my account?

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